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Market Snapshot

CAGR:6.14

2023

2032

Source: Market Expertz

Study Period	2019-2032
Base Year	2023
Forcast Year	2023-2032
CAGR	6.14

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Report Overview

The OSS/BSS (Operations Support Systems/Business Support Systems) Market is poised to experience substantial growth, projected to register a Compound Annual Growth Rate (CAGR) of 5.82% between 2022 and 2032. This market is anticipated to witness an increase in valuation by USD 12,763.82 million during this period. The growth of the OSS/BSS market is driven by multiple factors, including the expansion of 5G networks, the proliferation of IoT (Internet of Things) devices, and the increasing demand for seamless customer experiences in telecommunications and related industries.

OSS/BSS Market Overview:

Drivers:

One of the key drivers behind the growth of the OSS/BSS market is the widespread deployment of 5G networks. As telecommunication providers embrace 5G technology, they require advanced OSS/BSS solutions to efficiently manage the increased network complexity and deliver enhanced services to customers. These systems play a crucial role in optimizing network performance, managing traffic, and ensuring Quality of Service (QoS) for various applications, ranging from augmented reality to IoT.

Additionally, the rise of IoT devices necessitates robust OSS/BSS solutions to handle the massive influx of data generated by these devices. These systems enable service providers to efficiently manage subscriptions, billing, and device connectivity, ensuring seamless integration of IoT into various industries such as healthcare, manufacturing, and transportation.

Trends:

The integration of Artificial Intelligence (AI) and Machine Learning (ML) technologies into OSS/BSS systems is a significant trend shaping the market's growth. AI-driven OSS/BSS solutions offer predictive analytics, real-time network monitoring, and automated issue resolution. This results in improved operational efficiency, reduced downtime, and enhanced customer experiences. Moreover, AI-enabled systems empower service providers to offer personalized services and targeted marketing campaigns based on customer behavior analysis.

Furthermore, the ongoing digital transformation across industries is spurring the adoption of cloud-based OSS/BSS solutions. Cloud deployment offers scalability, flexibility, and cost savings, allowing service providers to adapt quickly to changing market demands and offer innovative services.

Restraints:

Challenges related to interoperability and legacy systems pose hurdles to the growth of the OSS/BSS market. Integrating new OSS/BSS solutions with existing infrastructure can be complex and time-consuming, potentially leading to disruptions in services. Moreover, the shift from traditional to digital services requires service providers to navigate the complexities of transitioning and upgrading their systems while maintaining uninterrupted customer service.

Furthermore, data security and privacy concerns associated with handling sensitive customer information are additional obstacles that need to be addressed to ensure the sustainable growth of the OSS/BSS market.

OSS/BSS Market Segmentation By Application: Within the OSS/BSS market, the business support systems (BSS) segment is expected to witness significant growth. BSS solutions encompass a range of functions, including customer relationship management (CRM), billing, revenue assurance, and order management. These systems are vital for delivering personalized services, managing subscriptions, and ensuring accurate billing for telecommunications, media, and other service providers.

The demand for sophisticated BSS solutions is driven by the need to offer tailored services, manage complex pricing models, and provide seamless payment experiences to customers. The integration of BSS with AI technologies further enhances customer engagement by enabling predictive offers and proactive issue resolution.

OSS/BSS Market Segmentation By Type: The growth of cloud-based OSS/BSS solutions is a prominent segment within the market. Cloud deployment offers numerous benefits, such as scalability, reduced upfront costs, and faster implementation. Cloud-based OSS/BSS systems empower service providers to streamline operations, launch new services quickly, and optimize resource utilization.

As industries continue to adopt cloud technologies to achieve agility and innovation, the demand for cloud-based OSS/BSS solutions is expected to surge.

Regional Overview:

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The Asia-Pacific (APAC) region is projected to be a significant contributor to the growth of the global OSS/BSS market during the forecast period. The region's rapid digital transformation, coupled with the expansion of 5G networks, drives the demand for advanced OSS/BSS solutions. Countries like China and India are witnessing increased investment in telecommunications infrastructure, leading to a greater need for efficient operations and customer management.

Furthermore, the presence of major players in the APAC region and their initiatives to enhance network capabilities and customer experiences further accelerates the adoption of OSS/BSS solutions.

OSS/BSS Market Customer Landscape: The OSS/BSS market report includes an assessment of the adoption lifecycle, from early adopters to laggards. It delves into adoption rates across different regions based on penetration levels. Additionally, the report highlights key factors that influence purchase decisions and examines price sensitivity to assist companies in shaping their growth strategies.

Major OSS/BSS Market Companies: Industry players are deploying various strategies such as partnerships, mergers and acquisitions, geographic expansion, and product/service launches to bolster their presence in the OSS/BSS market.

Amdocs Inc.
CSG International
Comarch SA
Ericsson AB
Huawei Technologies Co. Ltd.
IBM Corporation
Netcracker Technology Corporation
Nokia Corporation
Oracle Corporation
Sigma Systems Canada LP

The report provides comprehensive analyses of these key market players, including qualitative and quantitative assessments of their strengths and weaknesses. It categorizes companies based on their focus and dominance within the OSS/BSS market.

Segment Overview:

The OSS/BSS market report offers revenue forecasts for global, regional, and country levels, along with an analysis of trends and growth opportunities from 2019 to 2032.

Application Outlook (USD Million, 2019 - 2032):

Customer Management
Revenue Management
Service Fulfillment
Service Assurance
Others

Type Outlook (USD Million, 2019 - 2032):

Operations Support Systems (OSS)
Business Support Systems (BSS)

Geography Outlook (USD Million, 2019 - 2032):

North America

U.S.
Canada

Europe

U.K.
Germany
France
Rest of Europe

APAC

China
India

South America

Brazil
Argentina
Rest of South America

Middle East & Africa

Saudi Arabia
South Africa
Rest of Middle East & Africa

TABLE OF CONTENTS: GLOBAL OSS/BSS MARKET

Chapter 1. MARKET SYNOPSIS

1.1. Market Definition

1.2. Research Scope & Premise

1.3. Methodology

1.4. Market Estimation Technique

Chapter 2. EXECUTIVE SUMMARY

2.1. Summary Snapshot, 2016 – 2027

Chapter 3. INDICATIVE METRICS

3.1. Macro Indicators

Chapter 4. OSS/BSS MARKET SEGMENTATION & IMPACT ANALYSIS

4.1. OSS/BSS Segmentation Analysis

4.2. Industrial Outlook

4.3. Price Trend Analysis

4.4. Regulatory Framework

4.5. Porter’s Five Forces Analysis

4.5.1. Power Of Suppliers

4.5.2. Power Of Buyers

4.5.3. Threat Of Substitutes

4.5.4. Threat Of New Entrants

4.5.5. Competitive Rivalry

Chapter 5. OSS/BSS MARKET BY Deployment Type INSIGHTS & TRENDS

5.1. Segment 1 Dynamics & Market Share, 2019 & 2027

5.2. On-premise

5.2.1. Market Estimates And Forecast, 2016 – 2027 (USD Million)

5.2.2. Market Estimates And Forecast, By Region, 2016 – 2027 (USD Million)

5.3. Cloud

5.3.1. Market Estimates And Forecast, 2016 – 2027 (USD Million)

5.3.2. Market Estimates And Forecast, By Region, 2016 – 2027 (USD Million)

Chapter 6. OSS/BSS MARKET BY Company Size INSIGHTS & TRENDS

6.1. Segment 2 Dynamics & Market Share, 2019 & 2027

6.2. Large Enterprises

6.2.1. Market Estimates And Forecast, 2016 – 2027 (USD Million)

6.2.2. Market Estimates And Forecast, By Region, 2016 – 2027 (USD Million)

6.3. Small and Medium-Sized Enterprise

6.3.1. Market Estimates And Forecast, 2016 – 2027 (USD Million)

6.3.2. Market Estimates And Forecast, By Region, 2016 – 2027 (USD Million)

Chapter 7. OSS/BSS MARKET REGIONAL OUTLOOK

7.1. OSS/BSS Market Share By Region, 2019 & 2027

7.2. NORTH AMERICA

7.2.1. North America OSS/BSS Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.2.2. North America OSS/BSS Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.2.3. North America OSS/BSS Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.2.4. North America OSS/BSS Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.2.5. U.S.

7.2.5.1. U.S. OSS/BSS Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.2.5.2. U.S. OSS/BSS Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.2.5.3. U.S. OSS/BSS Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.2.5.4. U.S. OSS/BSS Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.2.6. CANADA

7.2.6.1. Canada OSS/BSS Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.2.6.2. Canada OSS/BSS Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.2.6.3. Canada OSS/BSS Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.2.6.4. Canada OSS/BSS Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.3. EUROPE

7.3.1. Europe OSS/BSS Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.3.2. Europe OSS/BSS Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.3.3. Europe OSS/BSS Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.3.4. Europe OSS/BSS Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.3.5. GERMANY

7.3.5.1. Germany OSS/BSS Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.3.5.2. Germany OSS/BSS Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.3.5.3. Germany OSS/BSS Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.3.5.4. Germany OSS/BSS Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.3.6. FRANCE

7.3.6.1. France OSS/BSS Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.3.6.2. France OSS/BSS Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.3.6.3. France OSS/BSS Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.3.6.4. France OSS/BSS Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.3.7. U.K.

7.3.7.1. U.K. OSS/BSS Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.3.7.2. U.K. OSS/BSS Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.3.7.3. U.K. OSS/BSS Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.3.7.4. U.K. OSS/BSS Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.4. ASIA-PACIFIC

7.4.1. Asia Pacific OSS/BSS Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.4.2. Asia Pacific OSS/BSS Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.4.3. Asia Pacific OSS/BSS Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.4.4. Asia Pacific OSS/BSS Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.4.5. CHINA

7.4.5.1. China OSS/BSS Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.4.5.2. China OSS/BSS Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.4.5.3. China OSS/BSS Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.4.5.4. China OSS/BSS Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.4.6. INDIA

7.4.6.1. India OSS/BSS Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.4.6.2. India OSS/BSS Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.4.6.3. India OSS/BSS Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.4.6.4. India OSS/BSS Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.4.7. JAPAN

7.4.7.1. Japan OSS/BSS Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.4.7.2. Japan OSS/BSS Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.4.7.3. Japan OSS/BSS Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.4.7.4. Japan OSS/BSS Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.4.8. AUSTRALIA

7.4.8.1. Australia OSS/BSS Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.4.8.2. Australia OSS/BSS Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.4.8.3. Australia OSS/BSS Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.4.8.4. Australia OSS/BSS Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.5. MIDDLE EAST AND AFRICA (MEA)

7.5.1. Mea OSS/BSS Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.5.2. Mea OSS/BSS Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.5.3. Mea OSS/BSS Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.5.4. Mea OSS/BSS Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.6. LATIN AMERICA

7.6.1. Latin America OSS/BSS Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.6.2. Latin America OSS/BSS Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.6.3. Latin America OSS/BSS Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.6.4. Latin America OSS/BSS Market Estimates And Forecast By Production Process, 2016 –2027, (USD Million)

7.6.5. Latin America OSS/BSS Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

Chapter 8. COMPETITIVE LANDSCAPE

8.1. Market Share By Manufacturers

8.2. Strategic Benchmarking

8.2.1. New Product Launches

8.2.2. Investment & Expansion

8.2.3. Acquisitions

8.2.4. Partnerships, Agreement, Mergers, Joint-Ventures

8.3. Vendor Landscape

8.3.1. North American Suppliers

8.3.2. European Suppliers

8.3.3. Asia-Pacific Suppliers

8.3.4. Rest Of The World Suppliers

Chapter 9. COMPANY PROFILES

9.1. Amdocs (US)

9.1.1. Company Overview

9.1.2. Financial Performance

9.1.3. Product Insights

9.1.4. Strategic Initiatives

9.2. Accenture (US)

9.2.1. Company Overview

9.2.2. Financial Performance

9.2.3. Product Insights

9.2.4. Strategic Initiatives

9.3. HP Enterprises (US)

9.3.1. Company Overview

9.3.2. Financial Performance

9.3.3. Product Insights

9.3.4. Strategic Initiatives

9.4. CSG Systems (US).

9.4.1. Company Overview

9.4.2. Financial Performance

9.4.3. Product Insights

9.4.4. Strategic Initiatives

9.5. Ericsson (US)

9.5.1. Company Overview

9.5.2. Financial Performance

9.5.3. Product Insights

9.5.4. Strategic Initiatives

9.6. Netcracker (US)

9.6.1. Company Overview

9.6.2. Financial Performance

9.6.3. Product Insights

9.6.4. Strategic Initiatives

9.7. Optiva (Canada)

9.7.1. Company Overview

9.7.2. Financial Performance

9.7.3. Product Insights

9.7.4. Strategic Initiatives

9.8. Microsoft (US)

9.8.1. Company Overview

9.8.2. Financial Performance

9.8.3. Product Insights

9.8.4. Strategic Initiatives

9.9. Tata Consultancy Services (India)

9.9.1. Company Overview

9.9.2. Financial Performance

9.9.3. Product Insights

9.9.4. Strategic Initiatives

9.10. Oracle (US)

9.10.1. Company Overview

9.10.2. Financial Performance

9.10.3. Product Insights

9.10.4. Strategic Initiatives

RESEARCH METHODOLOGY

A research methodology is a systematic approach for assessing or conducting a market study. Researchers tend to draw on a variety of both qualitative and quantitative study methods, inclusive of investigations, survey, secondary data and market observation.

Such plans can focus on classifying the products offered by leading market players or simply use statistical models to interpret observations or test hypotheses. While some methods aim for a detailed description of the factors behind an observation, others present the context of the current market scenario.

Now let’s take a closer look at the research methods here.

Secondary Research Model

Extensive data is obtained and cumulated on a substantial basis during the inception phase of the research process. The data accumulated is consistently filtered through validation from the in-house database, paid sources as well reputable industry magazines. A robust research study requires an understanding of the overall value chain. Annual reports and financials of industry players are studied thoroughly to have a comprehensive idea of the market taxonomy.

Primary Insights

Post conglomeration of the data obtained through secondary research; a validation process is initiated to verify the numbers or figures. This process is usually performed by having a detailed discussion with the industry experts.

However, we do not restrict our primary interviews only to the industry leaders. Our team covers the entire value chain while verifying the data. A significant number of raw material suppliers, local manufacturers, distributors, and stakeholders are interviewed to make our findings authentic. The current trends which include the drivers, restraints, and opportunities are also derived through the primary research process.

Market Estimation

The market estimation is conducted by analyzing the data collected through both secondary and primary research. This process involves market breakdown, bottom-up and top- down approach.

Moreover, while forecasting the market a comprehensive statistical time series model is designed for each market. Macroeconomic indicators are considered to understand the current trends of the market. Each data point is verified by the process of data triangulation method to arrive at the final market estimates.

Final Presentation

The penultimate process results in a holistic research report. The study equips key industry players to undertake significant strategic decisions through the findings. The report encompasses detailed market information. Graphical representations of the current market trends are also made available in order to make the study highly comprehensible for the reader.

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Oss Bss Market Size, Type Analysis, Application Analysis, End-Use, Industry Analysis, Regional Outlook, Competitive Strategies And Forecasts, 2023-2032