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Market Snapshot

CAGR:8.15

2023

2032

Source: Market Expertz

Study Period	2019-2032
Base Year	2023
Forcast Year	2023-2032
CAGR	8.15

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Report Overview

Voice Analytics Market Analysis Report 2023-2032

The Voice Analytics Market is poised for significant growth, with an estimated Compound Annual Growth Rate (CAGR) of 20.15% from 2022 to 2032. This growth is projected to result in a market size expansion of USD 6.12 billion. The Voice Analytics industry's growth is driven by factors such as the increasing demand for data-driven insights from customer interactions, advancements in Natural Language Processing (NLP), and the need for improved customer experience and compliance monitoring.

Voice Analytics Market Overview

Drivers

The growth of the Voice Analytics market is fueled by the need to extract valuable insights from voice interactions. Voice analytics solutions enable organizations to analyze customer calls, identify trends, and uncover actionable insights for enhancing customer satisfaction and operational efficiency.

Furthermore, advancements in Natural Language Processing (NLP) contribute to the market's growth. NLP algorithms enable the accurate analysis of spoken language, including sentiment analysis, emotion recognition, and intent detection.

Trends

The integration of AI-driven sentiment analysis and the adoption of cloud-based voice analytics platforms are key trends in the Voice Analytics market. Sentiment analysis allows organizations to gauge customer emotions, helping tailor responses and interventions effectively.

Moreover, cloud-based platforms facilitate the storage, processing, and analysis of voice data, enabling scalability and real-time insights.

Restraints

Privacy concerns, accuracy challenges in voice recognition, and regulatory compliance in data handling pose challenges in the Voice Analytics market. Organizations must ensure data security and adhere to regulations, such as GDPR and HIPAA, when handling sensitive voice data.

Additionally, variations in accents, dialects, and speech patterns impact the accuracy of voice analytics systems, necessitating ongoing improvement and adaptation.

Voice Analytics Market Segmentation By Application

Among the application segments, the Customer Experience Management segment is expected to witness significant growth during the forecast period. Voice analytics solutions enable organizations to gain insights into customer preferences, pain points, and expectations, leading to tailored customer experiences.

Moreover, the Compliance Monitoring segment is also on the rise. Organizations use voice analytics to monitor interactions for regulatory compliance and adherence to quality standards.

Voice Analytics Market Segmentation By Deployment Model

Within the Voice Analytics deployment model segment, the Cloud-based segment is expected to play a significant role in market growth. Cloud-based solutions offer flexibility, scalability, and accessibility, making them suitable for organizations of varying sizes.

Additionally, the On-premises segment remains relevant. On-premises solutions cater to organizations with strict data security requirements and customization needs.

Regional Overview:

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North America is projected to be a major contributor to the global Voice Analytics market growth, accounting for approximately 45% of the market share during the forecast period. The region's leadership is attributed to its technologically advanced industries, emphasis on customer experience, and high adoption of AI-driven solutions.

The Europe region is also witnessing significant growth, driven by the presence of contact centers, compliance-focused industries, and regulations that emphasize data protection and consumer rights. Additionally, the Asia-Pacific region's rapid digitization and increasing customer service expectations contribute to market expansion.

The Voice Analytics market gained prominence as organizations strive to extract actionable insights from voice interactions to enhance customer engagement and operational efficiency. The COVID-19 pandemic accelerated the adoption of remote work and virtual customer interactions, further driving the need for voice analytics solutions.

Voice Analytics Market Customer Landscape

The Voice Analytics market report encompasses an analysis of the customer landscape, from contact center managers and customer service representatives to compliance officers and data protection officers. It delves into adoption rates across industries, providing insights into customer preferences and trends. Additionally, the report identifies key factors influencing voice analytics adoption, aiding businesses in devising effective growth strategies.

Major Voice Analytics Market Companies

Companies in the Voice Analytics market are implementing various strategies to enhance their market presence, including partnerships with contact center solution providers, integration with customer relationship management (CRM) systems, and industry-specific solutions.

NICE Ltd.: NICE Ltd. offers AI-driven voice analytics solutions for contact centers and customer service optimization. The company focuses on real-time insights, emotion detection, and compliance monitoring.
Verint Systems Inc.: Verint Systems Inc. specializes in customer engagement and workforce optimization solutions. The company's voice analytics solutions focus on improving customer experiences, employee performance, and compliance.
Voci Technologies: Voci Technologies offers speech recognition and voice analytics solutions for diverse industries. The company emphasizes accuracy, customization, and integration capabilities.

The competitive landscape analysis in the report offers comprehensive insights into market players, assessing their strengths, weaknesses, and positioning. The qualitative and quantitative data aids in categorizing companies based on their focus and dominance in the market.

Segment Overview

The Voice Analytics market report forecasts revenue growth at global, regional, and country levels and provides a comprehensive analysis of trends and growth opportunities from 2019 to 2032.

Application Outlook (USD Billion, 2019 - 2032)

Customer Experience Management
Compliance Monitoring
Risk and Fraud Detection
Sales and Marketing Insights
Others

Deployment Model Outlook (USD Billion, 2019 - 2032)

Cloud-based
On-premises

Geography Outlook (USD Billion, 2019 - 2032)

North America

United States
Canada

Europe

United Kingdom
Germany
France
Rest of Europe

APAC

China
Japan
India
Rest of APAC

South America

Brazil
Argentina
Chile
Rest of South America

Middle East & Africa

United Arab Emirates
South Africa
Saudi Arabia
Rest of Middle East & Africa

TABLE OF CONTENTS: GLOBAL Voice Analytics MARKET

Chapter 1. MARKET SYNOPSIS

1.1. Market Definition `

1.2. Research Scope & Premise

1.3. Methodology

1.4. Market Estimation Technique

Chapter 2. EXECUTIVE SUMMARY

2.1. Summary Snapshot, 2016 – 2027

Chapter 3. INDICATIVE METRICS

3.1. Macro Indicators

Chapter 4. Voice Analytics MARKET SEGMENTATION & IMPACT ANALYSIS

4.1. Voice Analytics Segmentation Analysis

4.2. Industrial Outlook

4.3. Price Trend Analysis

4.4. Regulatory Framework

4.5. Porter’s Five Forces Analysis

4.5.1. Power Of Suppliers

4.5.2. Power Of Buyers

4.5.3. Threat Of Substitutes

4.5.4. Threat Of New Entrants

4.5.5. Competitive Rivalry

Chapter 5. Voice Analytics MARKET BY deployment SIGHTS & TRENDS

5.1. Segment 1 Dynamics & Market Share, 2019 & 2027

5.2 Cloud

5.2.1. Market Estimates And Forecast, 2016 – 2027 (USD Million)

5.2.2. Market Estimates And Forecast, By Region, 2016 – 2027 (USD Million)

5.3 On-premise

5.3.1. Market Estimates And Forecast, 2016 – 2027 (USD Million)

5.3.2. Market Estimates And Forecast, By Region, 2016 – 2027 (USD Million)

Chapter 6. Voice Analytics MARKET BY Organisation size INSIGHTS & TRENDS

6.1. Segment 2 Dynamics & Market Share, 2019 & 2027

6.2 Small and Medium-sized Enterprises

6.2.1. Market Estimates And Forecast, 2016 – 2027 (USD Million)

6.2.2. Market Estimates And Forecast, By Region, 2016 – 2027 (USD Million)

6.3 Large Enterprises

6.3.1. Market Estimates And Forecast, 2016 – 2027 (USD Million)

6.3.2. Market Estimates And Forecast, By Region, 2016 – 2027 (USD Million)

Chapter 7. Voice Analytics MARKET REGIONAL OUTLOOK

7.1. Voice Analytics Market Share By Region, 2019 & 2027

7.2. NORTH AMERICA

7.2.1. North America Voice Analytics Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.2.2. North America Voice Analytics Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.2.3. North America Voice Analytics Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.2.4. North America Voice Analytics Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.2.5. U.S.

7.2.5.1. U.S. Voice Analytics Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.2.5.2. U.S. Voice Analytics Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.2.5.3. U.S. Voice Analytics Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.2.5.4. U.S. Voice Analytics Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.2.6. CANADA

7.2.6.1. Canada Voice Analytics Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.2.6.2. Canada Voice Analytics Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.2.6.3. Canada Voice Analytics Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.2.6.4. Canada Voice Analytics Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.3. EUROPE

7.3.1. Europe Voice Analytics Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.3.2. Europe Voice Analytics Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.3.3. Europe Voice Analytics Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.3.4. Europe Voice Analytics Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.3.5. GERMANY

7.3.5.1. Germany Voice Analytics Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.3.5.2. Germany Voice Analytics Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.3.5.3. Germany Voice Analytics Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.3.5.4. Germany Voice Analytics Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.3.6. FRANCE

7.3.6.1. France Voice Analytics Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.3.6.2. France Voice Analytics Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.3.6.3. France Voice Analytics Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.3.6.4. France Voice Analytics Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.3.7. U.K.

7.3.7.1. U.K. Voice Analytics Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.3.7.2. U.K. Voice Analytics Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.3.7.3. U.K. Voice Analytics Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.3.7.4. U.K. Voice Analytics Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.4. ASIA-PACIFIC

7.4.1. Asia Pacific Voice Analytics Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.4.2. Asia Pacific Voice Analytics Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.4.3. Asia Pacific Voice Analytics Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.4.4. Asia Pacific Voice Analytics Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.4.5. CHINA

7.4.5.1. China Voice Analytics Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.4.5.2. China Voice Analytics Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.4.5.3. China Voice Analytics Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.4.5.4. China Voice Analytics Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.4.6. INDIA

7.4.6.1. India Voice Analytics Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.4.6.2. India Voice Analytics Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.4.6.3. India Voice Analytics Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.4.6.4. India Voice Analytics Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.4.7. JAPAN

7.4.7.1. Japan Voice Analytics Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.4.7.2. Japan Voice Analytics Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.4.7.3. Japan Voice Analytics Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.4.7.4. Japan Voice Analytics Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.4.8. AUSTRALIA

7.4.8.1. Australia Voice Analytics Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.4.8.2. Australia Voice Analytics Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.4.8.3. Australia Voice Analytics Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.4.8.4. Australia Voice Analytics Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.5. MIDDLE EAST AND AFRICA (MEA)

7.5.1. Mea Voice Analytics Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.5.2. Mea Voice Analytics Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.5.3. Mea Voice Analytics Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.5.4. Mea Voice Analytics Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

7.6. LATIN AMERICA

7.6.1. Latin America Voice Analytics Market Estimates And Forecast, 2016 – 2027, (USD Million)

7.6.2. Latin America Voice Analytics Market Estimates And Forecast By Segment 1, 2016 –2027, (USD Million)

7.6.3. Latin America Voice Analytics Market Estimates And Forecast By Segment 2, 2016 –2027, (USD Million)

7.6.4. Latin America Voice Analytics Market Estimates And Forecast By Production Process, 2016 –2027, (USD Million)

7.6.5. Latin America Voice Analytics Market Estimates And Forecast By Segment 3, 2016 –2027, (USD Million)

Chapter 8. COMPETITIVE LANDSCAPE

8.1. Market Share By Manufacturers

8.2. Strategic Benchmarking

8.2.1. New Product Launches

8.2.2. Investment & Expansion

8.2.3. Acquisitions

8.2.4. Partnerships, Agreement, Mergers, Joint-Ventures

8.3. Vendor Landscape

8.3.1. North American Suppliers

8.3.2. European Suppliers

8.3.3. Asia-Pacific Suppliers

8.3.4. Rest Of The World Suppliers

Chapter 9. COMPANY PROFILES

9.1 ThoughtSpot

9.1.1. Company Overview

9.1.2. Financial Performance

9.1.3. Product Insights

9.1.4. Strategic Initiatives

9.2 Verint Systems

9.2.1. Company Overview

9.2.2. Financial Performance

9.2.3. Product Insights

9.2.4. Strategic Initiatives

9.3 VoiceSense Ltd

9.3.1. Company Overview

9.3.2. Financial Performance

9.3.3. Product Insights

9.3.4. Strategic Initiatives

9.4 Avaya

9.4.1. Company Overview

9.4.2. Financial Performance

9.4.3. Product Insights

9.4.4. Strategic Initiatives

9.5 VoiceBase

9.5.1. Company Overview

9.5.2. Financial Performance

9.5.3. Product Insights

9.5.4. Strategic Initiatives

9.6 Company 6

9.6.1. Company Overview

9.6.2. Financial Performance

9.6.3. Product Insights

9.6.4. Strategic Initiatives

9.7 Company 7

9.7.1. Company Overview

9.7.2. Financial Performance

9.7.3. Product Insights

9.7.4. Strategic Initiatives

9.8 Company 8

9.8.1. Company Overview

9.8.2. Financial Performance

9.8.3. Product Insights

9.8.4. Strategic Initiatives

9.9 Company 9

9.9.1. Company Overview

9.9.2. Financial Performance

9.9.3. Product Insights

9.9.4. Strategic Initiatives

9.10 Company 10

9.10.1. Company Overview

9.10.2. Financial Performance

9.10.3. Product Insights

9.10.4. Strategic Initiatives

RESEARCH METHODOLOGY

A research methodology is a systematic approach for assessing or conducting a market study. Researchers tend to draw on a variety of both qualitative and quantitative study methods, inclusive of investigations, survey, secondary data and market observation.

Such plans can focus on classifying the products offered by leading market players or simply use statistical models to interpret observations or test hypotheses. While some methods aim for a detailed description of the factors behind an observation, others present the context of the current market scenario.

Now let’s take a closer look at the research methods here.

Secondary Research Model

Extensive data is obtained and cumulated on a substantial basis during the inception phase of the research process. The data accumulated is consistently filtered through validation from the in-house database, paid sources as well reputable industry magazines. A robust research study requires an understanding of the overall value chain. Annual reports and financials of industry players are studied thoroughly to have a comprehensive idea of the market taxonomy.

Primary Insights

Post conglomeration of the data obtained through secondary research; a validation process is initiated to verify the numbers or figures. This process is usually performed by having a detailed discussion with the industry experts.

However, we do not restrict our primary interviews only to the industry leaders. Our team covers the entire value chain while verifying the data. A significant number of raw material suppliers, local manufacturers, distributors, and stakeholders are interviewed to make our findings authentic. The current trends which include the drivers, restraints, and opportunities are also derived through the primary research process.

Market Estimation

The market estimation is conducted by analyzing the data collected through both secondary and primary research. This process involves market breakdown, bottom-up and top- down approach.

Moreover, while forecasting the market a comprehensive statistical time series model is designed for each market. Macroeconomic indicators are considered to understand the current trends of the market. Each data point is verified by the process of data triangulation method to arrive at the final market estimates.

Final Presentation

The penultimate process results in a holistic research report. The study equips key industry players to undertake significant strategic decisions through the findings. The report encompasses detailed market information. Graphical representations of the current market trends are also made available in order to make the study highly comprehensible for the reader.

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Voice Analytics Market Size, Type Analysis, Application Analysis, End-Use, Industry Analysis, Regional Outlook, Competitive Strategies And Forecasts, 2023-2032